Business

Kenya Power announces resumption of prepaid token purchases after system upgrade

A Kenya Power token meter. (Photo: Kenya Power)

By Maureen Kinyanjui | Tuesday, June 4, 2024

Last week, Kenya Power announced a partial interruption of the prepaid token vending system to facilitate an upgrade.

Kenyans can now resume purchasing prepaid tokens as Kenya Power announces the resumption of the prepaid token vending system.

In a statement on Tuesday, Kenya Power said that they had completed the upgrade which took 24 hours.

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"We are pleased to inform our customers that the scheduled upgrade of our prepaid token vending system was successfully completed yesterday (Monday) at 10 pm," reads the statement.

As a result, the utility's prepaid customers can now buy their electricity tokens via all payment channels including M-Pesa Paybill number 888880, Airtel Money and banking channels.

"We assure them that we are committed to continuously improving our services to better meet their needs," reads the statement further.

Last week, Kenya Power announced a partial interruption of the prepaid token vending system to facilitate an upgrade.

Power prices

On April 14 this year, Kenya Power announced a 13.7 per cent reduction in power prices for domestic customers.

Kenya Power's Managing Director & CEO, Joseph Siror attributed the reduction to the strengthening of the Shilling and the fall in the cost of fuel used to generate electricity.

"We are happy to note that the reduction has given reprieve to our customers and we are optimistic that the prevailing macro-economic environment and the improved hydrology in the country. This enables us to dispatch less thermal power, which will sustain the benefit to our customers," Siror updated.

In April, the Energy Petroleum and Regulatory Authority (EPRA) gazetted a 37 per cent cumulative reduction in fuel cost charges between March and April 2024.

Customers under the Domestic Customer 1 (DCI) tariff band, consuming less than 30 units of electricity per month, were scheduled to pay Sh629 in April 2024 compared to Sh729 for similar units in March 2024. This represents a reduction of 13.7 per cent.

Customers under the Domestic Customer 2 (DC2) tariff, averaging 31-100 units per month were scheduled to pay Sh1,574, almost Sh219 less than Sh1,773 in March 2024. Kenya Power stated that the change represents an 11.2% reduction.

Those in the Domestic Customer 3 (DC3) tariff band (averaging more than 100 units per month) who use 120 units per month enjoyed a 9.7% reduction as they paid Sh4,127 in March 2024 as compared to Sh3,728 in April.